Got a call from the dealer around lunchtime Friday that my Prius was here.<br><br>However, the port put in a single-disk CD player ($335) and Toyoguard ($619), so that would increase the price of the car to...<br><br>I pointed out that I did not authorize those options, that I never would buy Toyoguard and I would have gone for a multi-disk CD player, not the single-disk. I asked them what they were going to do about it. The General Manager and District Manager were out of town in a meeting - the dealer is trying to find out where things went wrong...<br><br>Everyone I've talked to thinks that this is typical dealer shady tactics. I'm still trying to believe that this was truely a mistake by the port, given that it looks like they put the Toyoguard on every car... So, I'll see what the dealer comes up with Monday.<br><br>I did not get the call from the Port where they were supposed to ask me what options I would want.<br><br>In the meantime, my car is sitting in one of the new car delivery spaces at the dealer.<br><br>Argh!<br><br>Am I being too patient/trusting?<br><br>Paul.<br>#1891922473<br><br>Ordered: 7/22 - dealer said 10-14 days...<br>Confirmed: 7/23<br>Told by dealer looks like November: 7/25<br>Offered demo car in 6 weeks (when the dealer could sell it): 7/25<br>2-3 Month E-Mail: 7/27<br>Confirmed 6-week date (9/10 - so actually 7 weeks): 7/31<br>Up

The biggest part of each sale for a Toyota dealer, beyond the cash, is the Customer Satisfaction Index, CSI. My dealer, finance guy and the sales person went way beyond the call of duty to make sure I gave them a top score. This is very important to them and you need to be aware of the importance the factory puts on your ratings.<br><br>Stick to your guns and know you have strength with the factory on your side.

&lt;The biggest part of each sale for a Toyota dealer, beyond the cash, is the Customer Satisfaction Index, CSI&gt;<br><br>It would be great to know the questions on the survey. Do you have time to type them in?<br><br>Our salesperson made quite the thing of his 100% rating (plaque on the wall) and he's obviously keen to maintain it. He's offering the first oil change free if we come into his office and complete the feedback form with him after the car is delivered - "So we can resolve any issues that you might have". <br><br>Based on his behaviour, we've made a couple of guesses at questions but it would be interesting (& probably helpful) to know what his metrics are.<br><br>Thanks<br><br>J & T

I can't say I rember all of the questions on the survey (not that there were many - 6 or 7). Only "Completely Satisfied" was considered a pass. Satisfied, Neither, Dissatisfied, and Very Dissatisfied were fails.<br><br>I was very satisified on every thing except the "delivery experience" where I was dissatisfied. No room for comments, or I would have!<br><br>My understanding is that I'm going to get a call from Toyota following up on the dissatisfied rating. Then I'll fill them in... I am going to call Toyota Customer Relations as well.<br><br>My understanding is that this impacts the dealer's rating, but I have a feeling that they want me to complain if for no other reason but to help prevent this from happening again.<br><br>Little consolation, but supposedly a similar problem happened to someone in Greensboro.<br><br>The rest of the questions were along of the lines of satisfaction with the sales process, financing, dealer knowledge (taught them what I knew - they used that to sell the second Prius!). These were part of an overall checklist making sure they explained the documentation, major car operation, and met everybody that worked at the dealer... This was generic and not the Prius checklist - I'll go back later for my one-on-one with the mechanic. Want the latter primarily to compare notes and build the relationship - figured I make it more a q & a - he'll ask me and I see if I already know the answer, more fun than him just walking through the list. I did cheat and reviewed the checklist about a month ago...<br><br>Well - got to get ready to go to "work". I'm expecting most of the first day to work with the Prius is going to be spent showing off the car to everyone there I told about it - after 2 1/2 months that's a lot of people! They all offered to go down to the dealer to help resolve the issue (since they're tired of hearing about me telling them everything I learned from the new car features and service manuals while I was waiting!), but I didn't want to charter a bus! Besides, I don't feel it was a dealer problem.<br><br>Glad to join the ranks of a Prius owner, and leave those of a Prius buyer (waiter?)<br><br>By the way - Orange Park Toyota's green demo (no options on it) should be available in a week or so (now that I have mine...). It is waiting on the power steering replacement, so they may be optimistic on the date.<br><br>Paul.

By: cheerioeric<br>

I forgot to mention, but the checksheet indicated that only the best answers were considered a "pass" - all others were considered a "fail".<br><br>Paul.

By:?rodgerspe<br>