Two weeks ago I ordered my MY2002 Prius through Toyota of Irving (Texas). Since then, I haven't received any confirmation e-mail from Toyota, and when I call T. cust. service they advise me to check w/ the dealership, while my dealer says he is dependent on getting an order number from Toyota.<br><br>One of my mistakes is that I let the dealer fill out the order instead of doing it myself on the web, so I have no confirmation # handy for reference. However, he *swears* that the order has been placed but doesn't know when the confirmation e-mail will arrive. I've already filled out the purchase order and verified the final cost, and left a $500 refundable deposit on the CC.<br><br>Two questions: 1) Who can I contact in this particular situation to get confirmation that my order is in the system (if it's Toyota support is there a particular dept./individual) and 2) Has anyone else had any experience with Toyota of Irving (Texas)- good or bad? My rep was Oscar Davila. <br><br>Many thanks in advance!<br><br>Gary<br>(Brilliant Blue in '02!)

Gary, I feel your pain...<br>Same thing happened here... My dealership in Fremont, CA also told me the order has been placed, yet I don't have any confirmation from dealership or toyota. Let's just cross our fingers and hope for the best..... I would really appreciate it if someone can tell me who to contact.<br><br>Thanks!<br><br>Henry

I just called my dealership and they actually gave me the confirmation number. I guess they were too lazy to dig it out last time I asked them. you should try again at your dealership. If they ordered it for you, they should have some kind of confirmation.<br><br>Henry

it has taken as long as 5 days for me to get a confirmation # back. I consider 2-3 days to be "normal". anything longer than that and i'm on the phone with my regional contact.<br><br>toyobri

Gary,<br><br>If they placed the order, the will get an order number within hours. They actually go to <a href=http://secure.prius.toyota.com/dealer target=new>http://secure.prius.toyota.com/dealer</a> to place the order. If Mr. Davila can not get you an order number, get your deposit and run to Metroplex Toyota in Duncanville. Ask for Barbie Kopacki. I placed my order on the Prius web site, then I went to her. I did not have to give her a deposit. Good luck.<br><br>Carlos

Gary,<br><br>I also let my dealer do the ordering for me (Toyota of Palo Alto, CA), and I NEVER received any confirming email from Toyota, yet I did get the car 2 months later and all was okay. However, the dealer DID give me the confirmation number when I called them back a week later. You should be able to get that from them. Once you have that, you should be okay (assuming they finalized the order).<br><br>-DanC